NLHD Remodeling (NLHD Investments LLC) Effective Date: September 15, 2026

NLHD Remodeling ("NLHD," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, respond to our advertisements, submit a form, request an estimate, schedule an appointment, or otherwise communicate with us.

By using our website or submitting your information to us, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us. When you fill out a form, request a quote, book an appointment, or contact us, we may collect:

Full name

Phone number

Email address

Home address and ZIP code

Details about your home and the project you are interested in

Any other information you choose to provide

Information collected automatically. When you visit our website or interact with our ads, we and our service providers may automatically collect:

IP address, browser type, and device information

Pages viewed, time on site, and referring URLs

Information collected through cookies, pixels, and similar technologies (including the Meta Pixel)

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes and estimates

Schedule, confirm, and remind you of appointments

Communicate with you by phone, text message (SMS), and email

Deliver and improve our services

Measure and improve the performance of our advertising

Comply with legal obligations and protect our rights

3. Text Messaging (SMS) Consent

By providing your phone number and submitting a form, you consent to receive text messages from NLHD Remodeling related to your inquiry, including appointment confirmations, reminders, follow-ups, and promotional offers. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive text messages is not a condition of purchase.

Mobile phone numbers and SMS consent will not be shared with third parties or affiliates for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business, including our customer relationship management and communication platform (GoHighLevel), our lead management and scheduling systems (LeadPerfection and ServiceTitan), and our advertising and analytics partners (Meta). These providers may only use your information to perform services on our behalf.

Legal and safety purposes, when required by law, subpoena, or legal process, or to protect the rights, property, or safety of NLHD, our customers, or others.

Business transfers, in connection with a merger, acquisition, or sale of all or part of our business.

5. Cookies and Tracking Technologies

Our website and advertisements use cookies, pixels, and similar technologies to understand how visitors use our site and to deliver relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

6. Data Retention

We retain your personal information for as long as needed to fulfill the purposes described in this policy, to provide our services, and to comply with legal, accounting, or reporting requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Marketing communications: You may unsubscribe from marketing emails using the link in any email, and opt out of text messages by replying STOP.

Access, correction, or deletion: You may request to access, correct, or delete the personal information we hold about you by contacting us using the information below.

Depending on where you live, you may have additional rights under applicable state privacy laws. We will honor valid requests as required by law.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

NLHD Remodeling (NLHD Investments LLC) 210 Najoles Rd #201 Millersville, MD 21108 Phone: (240) 962-7535 Email: [email protected]